Quality Guarantee

Our products are manufactured to consistent quality standards. In the unlikely event of product not being satisfactory for its intended use it must be returned to us within 7 working days from the receipt of goods, in the original packaging, perfect condition and unused. We will replace or credit all products found to be faulty and you will be notified of the results of our analysis as soon as it is available.

If you wish to return any goods, please contact us in writing, by fax or email prior to you returning it, stating your name, address, telephone number, email address, order reference, WorldPay transaction reference, date of purchase, item/s purchased, and the order total. This will help us to ensure a prompt service. DO NOT return goods without first contacting us.

As soon as we receive the goods we will consider and action your request, this will be confirmed to you by e-mail using the e-mail address you notified us with. Where a refund has been requested and agreed, we will request that WorldPay credit your card transaction no later than 30 working days following the date of our confirmation e-mail.

If the returned items are to be exchanged, the replacement items if held in stock will be despatched within 1 working day of the date of our confirmation e-mail. If the items are not in stock we will notify you of the new despatch date by e-mail.

You will not be charged delivery on the replacement of faulty items. If the returned items are not faulty and are to be sent back to you, our normal delivery charges will apply. We will of course confirm this to you by e-mail.

If you would like further information on our quality guarantee please write, fax or email us. If you need to return goods, please do so after you receive our confirmation e-mail using the address shown below:

UK Industrial Tapes Ltd.
Brumwell House
Westway Industrial Estate
Throckley
Newcastle Upon Tyne
NE15 9HW

Tel: 0191 269 7810
Fax: 0191 267 1028

email: sales@ukindustrialtapes.co.uk